Adel Kay Knitting Patterns

A full range of patterns for all your knitting projects!

Shipping and Returns

Shipping

I offer one worldwide emailed option and three postage options that include the price of each pattern and the associated shipping costs.  

Option 1 - Worldwide buyers pay £2.50 per pattern to include FREE emailing of pattern in pdf document format to buyers Pay Pal email.

Option 2 - UK buyers pay £2.70 per pattern including FREE shipping.

Option 3 - Europe, European Union, Ireland and Germany buyers pay £3.65 per pattern including shipping.

Option 4 - North and South America, United States, Canada, France, Asia, Australia, Japan and all other countries pay £4.00 per pattern including shipping. 

 

Returns

I aim to satisfy all customers.  If you have a problem I will be happy to resolve it.  Please email me so that I can resolve any problem or concern that you may have.  My aim is to respond to you within 24 to 48 hours.

 

Q & A Section - General

I need help with knitting a pattern.  Can you help?

I am happy to help in any way I can with pattern knitting inquiries and aim to answer all inquiries within 48 hours to help you resolve a problem.  This is my guarantee when you buy my products.  

 

I have a problem with my order.  What do I do?

I offer a friendly and efficient after sales service and am always happy to help.  If you have a problem such as your item arriving damaged for example please email me and I will be happy to send out a replacement.  There is no problem that cannot be resolved for you whether it has occurred outside of my control or not.

 

I think I have discovered an error in a pattern?  What do I do?

Errors in my patterns are fortunately rare, but may happen on occasion and I am always more than happy to correct any problems or errors in patterns.  Should this happen, please email me, and I will send you a corrected updated pattern.

 

I want to sell knitted items from your patterns for charity.  Can I do this?

Please see the 'Copyright and Permissions' link above.

 

What are your 'Copyright terms' that I have to adhere to when I buy or download one of your patterns, whether it is a free pattern or a purchased pattern?

Please see the 'Copyright and Permissions' link above.

 

Can I buy your patterns Trade or wholesale?

If you own a business and want to order patterns from me at wholesale prices orders are plus £1.95 postage for the United Kingdom orders, £4.95 postage for European, European Union, Ireland and Germany orders, and £6.50 postage for the Rest of World orders.  

Please email me with details of your business and I will forward on to you my wholesale price list.  All wholesale orders shall be paid by Pay Pal invoice.